Offline
Softphone
Local
Data
Campaign
0
In queue
0
Dials today
0%
Connect rate
0:00
Talk time
Dial mode
On deck
0 remaining
Call tape
00:00 total
—
No contact selected
00:00
Standby
Wrap up
Drop a voicemail
Plays the greeting into their line and frees you to move on.
Outcome
This contact
No history yet.
New campaign
Pull from the sales pipeline
Numbers on the Do Not Call list are filtered out automatically and records already in this campaign are skipped.
Contacts in this campaign
| Name | Number | Company | Location | Attempts | Last outcome | Status |
|---|
Do not call list
Filter
Outcome
Range
| Started | Contact | Number | Dir | Ring | Talk | Wrap | Outcome | VM | Agent | Notes |
|---|
Window
Agent
—
Last refresh
Dials by hour
Outcome mix
Daily volume
Agent leaderboard
Connect rate by hour
Best time to reach people
Connect rate by weekday and hour block
Twilio Voice
Not connectedThe endpoint returns a Voice access token tied to a TwiML app. Setup steps are in setup.md.
Voicemail greetings
Keep it under 30 seconds. Say your name, company, why you called, and your callback number twice.
Saved greetings
Dialing behavior
These are your personal pacing preferences and apply to this browser only.
Enforced by the database
These are not preferences and cannot be changed from this screen. They apply to every agent on every call.
Outcomes
Outcomes drive every metric on the wallboard. Contacted counts toward connect rate, won counts toward conversion.
Who has dialer access
Granting access here does not change anyone's portal loginAdd from the employee directory
Flagged calls and overrides
Calls placed outside a legal window or to a listed numberAudit log
Access changes, Do Not Call additions, pipeline importsCalling rules in force
Enforced server side. States not listed fall back to the federal 8am to 9pm window.